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Shipping Policy

Shipping Policy for Gempro – Gemstone Jewelry by Gemstone Products Pvt. Ltd.

Last Updated: 24th November 2023

Thank you for choosing Gempro for your gemstone jewelry needs. We’re delighted to offer free shipping on all orders to make your shopping experience even more enjoyable. Please take a moment to review our updated shipping policy.

Order Processing Time:

– Orders are typically processed within 1-3 business days after payment confirmation.
– During peak seasons or promotions, processing times may be extended, and we appreciate your patience.

Shipping Methods:

– Gempro offers free standard shipping on all orders in India.
– Expedited shipping options are available at an additional cost. The will be delivered in the next 5-7 business days.

Order Tracking:

– Once your order is shipped, you will receive a confirmation email with a tracking number.
– You can track the status of your order by clicking on the provided tracking link.

Shipping Destinations:

– Gempro currently ships worldwide.
– For international orders, please note that customs duties, taxes, and fees may apply. Customers are responsible for these charges.

Undeliverable Packages:

– If a package is undeliverable due to an incorrect address provided by the customer or other issues, we will attempt to contact you to resolve the matter.
– Additional shipping charges may apply for re-shipping the package.

Lost or Stolen Packages:

– Gempro is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.
– Please ensure that your shipping address is secure, and consider using a shipping address where someone can receive the package.

Shipping Holidays:

– Gempro observes national holidays, and orders may not be processed or shipped on these days.
– Any delays due to holidays will be communicated to customers in advance.

Contact Information:

– For any questions or concerns related to shipping, please contact our customer service team at [email protected] or call us at 9146696126

Changes to Shipping Policy:

– Gempro reserves the right to update or modify this shipping policy at any time without prior notice.
– Changes will be effective immediately upon posting on the Gempro website.

Thank you for choosing Gempro. We appreciate your business and hope you enjoy the convenience of free shipping on your gemstone jewelry orders. If you have any further questions or concerns, please don’t hesitate to reach out to our customer service team.

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